Frequently asked questions

What is The Refill?

The Refill is an 85-page burnout recovery workbook built on clinical psychology, nervous system science, and somatic therapy. It is designed for people who are exhausted, depleted, and ready to actually do something about it — without being told to take a bath and go for a walk. Each edition is personalised to your exact burnout archetype.

Which edition should I choose?

Take the free 2-minute quiz and your burnout type will be identified for you. There are 4 editions: Disappearing Achiever, Functional Frozen, Invisible Caregiver, and Resentful Overloaded. Each is built around the specific pattern, root causes, and recovery path of that type.

How do I receive my workbook after purchase?

Instantly. As soon as your payment is confirmed, you will receive an automatic email with your download link. The workbook is a PDF — you can open it on any device, save it to your phone, or print it at home. No waiting, no shipping.

Can I print it?

Yes. The workbook is designed to be beautiful both on screen and printed. We recommend A4 size for the best experience with the journal pages and writing space.

Is this therapy?

No. The Refill is a self-guided recovery workbook grounded in evidence-based clinical frameworks including polyvagal theory, Maslach burnout research, somatic therapy, and self-compassion models. It is not a replacement for professional mental health care. If you are in crisis, please seek professional support.

What is the Complete Bundle?

The Complete Bundle includes all 4 archetype editions in one purchase — the best value option if you want the full system or want to explore all 4 burnout types.

What is The Daily Reset Tracker?

A 33-page standalone daily tracker designed as the daily practice companion to The Refill workbook. One full page per day — mood, energy, nervous system rating, one win, one release, and one intention.

What is The Refill Membership?

A monthly burnout recovery community led by Dr. Seren Cole. Each month includes a new recovery module, a weekly community thread, and a live Q&A session with Dr. Seren.

What is The Deep Reset Program?

The complete burnout recovery system — the full workbook combined with 30 daily audio check-ins and monthly group call access. Designed for people who want the full guided experience.

What is your refund policy?

All products are digital downloads delivered instantly. Due to the nature of digital products, all sales are final once the file has been accessed. If you experience a technical issue with your download, contact hello@drserencole.com within 7 days. If you purchased the wrong edition and have not yet downloaded the file, contact us within 24 hours for a one-time exchange.

I have a question not answered here.

Email hello@drserencole.com — we respond within 24 hours, Monday to Friday.